02 6583 8899

Booking Terms

 

P: 1300 653 322 E: info@apilifestyle.com.au
W: www.apilifestyle.com.au

We hope you have a delightful stay at Town Beach Motor Inn located at 12 Gordon Street, Port Macquarie, NSW 2444, an API Leisure & Lifestyle property.

We strive to keep the costs of holidays in API Leisure & Lifestyle (API) properties as low as possible to enable you to enjoy exceptional holidays at below market rates. We are sure you understand these Terms & Conditions are basic courtesies designed to achieve this objective.

When you make a booking at an API property, it is understood you have read and agreed to the following Terms & Conditions: – 


Prior to your stay

  • We encourage guests to purchase travel insurance to cover any unforeseen circumstances.
  • Bookings require a deposit to be paid when the booking is made. The remaining amount is to be paid twenty-eight (28) days prior to the first day of occupancy. For stays booked less than twenty-eight (28) days ahead, payment in full is required when the booking is made. 
  • If the balance is not paid by the due date, we may assume you have decided to cancel the booking. See item 6 for applicable fees.
  • While API will endeavour to make available a requested unit, API reserves the right to allocate another unit or decline the request. Generally, changes will not be made unless it is for repairs, maintenance or due to unforeseen circumstances.
  • Cancellation fees are applicable to each dwelling booked. By requesting a booking in Town Beach Motor Inn, you agree to pay the respective fee below should you decide to cancel a booking:
    • more than 28 days prior to the first day of your booking, full refund.
    • between 28 days and 14 days prior to first day of the booking: 50% of the total booking fee.
    • less than 14 days prior to the first day of the booking: forfeit 100% of the total booking fee.
  • Bookings are NOT transferable to anyone else without written permission, and subletting is NOT permitted. The person who makes the booking must be present at the unit throughout the full occupancy period.
  • Check-in time: From 2.00pm on the day of arrival.
  • Check-out time: No later than 10.00am. Please ensure you have departed from the unit, and any vehicle has been removed from the garage/carport or driveway by no later than 10.00am. 
  • No more than the number of adults and children indicated at the time of booking are permitted to occupy the unit. 
  • While we understand your pets are very important, please make other arrangements for them during your stay, unless you have made arrangements directly with the managers to stay in the designated dog-friendly room. 

During your stay

  • Please report all breakages and any damage immediately. This will enable management to repair and/or replace items in a timely manner for both you and future guests. Damaged or soiled items may be replaced at your expense.
  • Please ensure all occupants act reasonably/responsibly as you are responsible for them and for any damage they cause.
  • Please ensure any visitors are accompanied at all times, and the visitors have departed from the premises by 6.00pm. 
  • All API accommodation is strictly Non-Smoking, anywhere in the building or on the grounds of the facility. If API reasonably believes smoking has occurred inside the unit, you agree to pay a fee of up to $1,000 to cover the cost of cleaning carpets, curtains, washing walls and floors etc. to ensure the property is odour free for the next guest. If the unit cannot be made available in time for the next guest, you also agree to pay the cost of booking the facility until the facility can be reasonably let to another guest.
  • Please be very considerate towards other tenants, or residents in adjoining properties. To assist in this objective, please ensure music and/or any other noise cannot be heard outside the unit at any time. 
  • We respect your right to engage in ball games, running, shouting and boisterous games. We ask you to respect they do not take place anywhere within or on API properties. 
  • We welcome you to enjoy the pool facilities. Please note and adhere to the rules displayed at the pool gates and in the compendium in your room, including access times and the need for a parent to accompany minors at all times. 
  • Please do not remove linen or towels from the unit, to save yourself being obliged to pay additional fees. The towels are provided for bathroom purposes only and must not be used at the beach or pool or outside the unit. 
  • API reserves the right to access units to attend for maintenance issues as may be required.
  • If you seek assistance from the Manager/Caretaker for something reasonably within your control, you agree to pay the call-out fee applicable for the Manager/Caretaker attending the unit.
  • Vehicle parking is for one vehicle for the registered occupant only. Any vehicle is parked at the owner’s risk. API does not accept liability for any vehicle incidents whatsoever, which occur while parked or travelling on or near the property. Vehicles must not be left on the premises after the booking period has finished. Please note that vehicles left on the premises after the booking period has ended may be removed at the owner’s expense. 
  • Where coin-operated machines are provided, please use the facility genuinely, and as intended. We are sure you will understand any act related to, or attempting not to pay the scheduled fees, or retrieve money from the machine contravenes Australian Law and may result in legal action. 
  • Please ensure sporting footwear incorporating cleats or studs or similar, is not worn anywhere inside the units. 
  • Please be mindful of protecting your belongings by locking your unit when unattended and at night before going to bed. 

On Departure

  • Please ensure rubbish has been placed in the bins.
  • Please check all the cutlery and crockery has been washed, dried and put away.
  • Please remember to leave the premises in a neat and clean condition as there is a very short window of time for the housekeeping staff to be able to prepare the units for the next guests. We are sure you understand, if anyone departs late, or there is excess cleaning to be undertaken, or time required to return items removed for any reason, the costs will have to be passed to the registered occupant. 
  • Check-out time: No later than 10.00am. Please ensure you have departed from the unit, and your vehicle has been removed from the garage/carport or driveway by no later than 10.00am. 

Cancellation by API Leisure & Lifestyle

  • • API Leisure & Lifestyle reserves the right to cancel any reservation before or during your stay. Should this occur API Leisure & Lifestyle will either provide a full refund of your stay or for the remainder of your stay, move you to an alternative unit if available, at API’s determination.
  • API Leisure & Lifestyle reserves the right to not accept, or to cancel, a booking without cause. 
  • If damages occur and/or any of these Terms & Conditions are breached, you may be asked to leave immediately. In this case, no refund will be provided, and you will be charged fees to cover any damages, cleaning, restoration or a period in which the unit is not available to lease to others.
  • The Managers/Caretakers are authorised to ensure all occupants and guests comply with these Terms & Conditions.